Information we collect
Shades Point LLC collects information you provide when you request a consultation or quote, place or discuss an order, arrange measurement or installation, request service, or otherwise communicate with us. This may include your name, email address, optional mobile number, service address, product interests, project details, appointment preferences, and the content of your communications.
We may also collect limited technical information such as IP address, browser type, device information, referring page, timestamps, and website security or diagnostic events.
How we use information
- Respond to inquiries, prepare quotes, arrange consultations, and provide measurement, ordering, installation, and customer-care services.
- Send operational communications about quotes, orders, production, shipping, appointments, installation, changes, and service.
- Maintain business, accounting, warranty, contractual, and project records.
- Protect our website and services, prevent abuse, and comply with legal obligations.
Text messaging and consent
If you separately check the SMS consent box and provide a mobile number, Shades Point may send customer-care text messages about your inquiry, quote, order, appointments, installation, or service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.
Mobile information, text-messaging originator opt-in data, and consent are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. We may disclose the minimum information needed to messaging providers, mobile carriers, and service vendors solely to deliver and operate the messaging program or as required by law.
How we share information
We do not sell personal information. We may share information with service providers that help us operate our website, communications, order fulfillment, measurement and installation, accounting, security, and business systems; with professional advisors; with project participants at your direction; or when required to comply with law or protect rights and safety.
Retention and security
We retain information for as long as reasonably needed for the purposes described above, including order records, warranties, accounting, dispute resolution, and legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no online system can guarantee absolute security.
Your choices
You may ask to access, correct, or delete personal information, subject to applicable law and legitimate recordkeeping requirements. You can opt out of text messages at any time by replying STOP.
Contact us
Questions or privacy requests may be sent to sales@shadespoint.com or made by phone at +1 469-754-8221.